Reconsiderations (Non-Disciplinary)
Individuals have the right to submit a Reconsideration for decisions pertaining to non-disciplinary matters. All determinations are rendered based on policy, precedent, and circumstances. All reconsideration determinations are final; there is no option for additional review after a determination has been made.
Upon receipt of a reconsideration submission, the CCI will gather factual information regarding the candidate and associated events. This information may include documentation submitted, internal communication records, internal audit records, and/or public information searches. The investigation process focuses on fact-finding, ensuring compliance with laws and policies, resolving submissions, and improving organizational effectiveness and transparency.
Upon completion of the investigation, an independent team will review the facts, engage in discussion, and render a decision. When a determination is made, the candidate/certificant and the CCI Credentialing Team will be notified about the outcome
All submissions, determinations, and documentation will be subject to CCI’s privacy policies and retained in accordance with CCI’s documentation retention policies. The Compliance Team will use information and documentation included in the submissions to continuously refine internal processes/procedures and public-facing information to further streamline the processes, enhance clarity, and close the feedback loop.
The following topics are ineligible for reconsiderations :
- CCI requirements, deadlines, procedures, policies
- Lack of current RN license
- Failure to achieve a passing score on the examination
- Non-approval of a portfolio submission
- Examination scores, content, questions, answers
- Examination procedures, deadlines, and requirements
- Payment of fees
Reconsideration Types
- Scope = eligibility, certification, and recertification decisions made by the CCI Credentialing Department
- Must be submitted within thirty (30) days from the determination by the Credentialing Department
- Scope = alleged disruptive and/or inappropriate exam administration conditions or examination irregularities (e.g., poor lighting, disruptive noises, long screen-load times)
- Must be submitted within twenty-one (21) days of examination appointment
- Candidate must notify both CCI and PSI of the testing issue.
- As part of their submission, candidates may ask to reschedule and retake the exam without waiting the required 30 days and/or without additional charge.
- Note: PSI testing sites deliver CCI examinations via a web browser, so some minor Internet bandwidth variances are to be expected.
- Scope = unforeseen life events or extenuating circumstances that warrant relief (e.g., force majeure, hospitalization, illness, injury)
- Must be submitted within six (6) months of original testing window end date, recertification lapse, or application denial
- Documentation verifying the circumstances is required.
- Considerations: date of event, potential impact of your ability to obtain or maintain certification, amount of time you had to meet applicable requirements, whether you could have taken preventable actions.
Reconsideration Process and Estimated Timeline
