Known Issues & System Updates
This page tracks reported issues, ongoing investigations, and resolved items related to the CCI Certification Management System launch. Check back for real-time updates.
If you experience a launch-related issue (which isn’t identified below) for which you’re unable to successfully submit a ticket via your CCI account, complete the form below to request support.
Known Limitations & Notes
Initial Certification Applications Not Available Until May 7
Initial Certification Application functionality is intentionally not available at launch. It will go live on May 7, 2026 as part of the secondary launch phase. This is expected behavior, not a bug.
First Login May Require Password Reset
All returning users may be prompted to reset their password when logging in to the new CMS for the first time. This is an expected and intentional security measure as part of the system migration.
Paper Applications No Longer Accepted
Effective May 4, 2026, CCI no longer accepts paper certification or recertification applications. All applications must be submitted through the new online CMS. Contact CCI support if you have questions about a paper application submitted before this date.
Active Issues & Fixes Being Worked On
TBD
TBD
Resolved Issues
TBD
TBD
