Reconsiderations (Non-Disciplinary)
Individuals have the right to submit a reconsideration for decisions pertaining to non-disciplinary matters. Submissions are reviewed by an independent committee and a determination is rendered based on policy, precedent, and circumstances. Reconsideration determinations are final; there is no option for additional review after a determination has been made.
Upon receipt of a reconsideration submission, the Compliance Team will gather factual information regarding the candidate and associated events. This information may include documentation submitted, internal communication records, internal audit records, and/or public information search. The investigation process focuses on fact-finding, ensuring compliance with laws and policies, resolving appeals and reconsiderations, and improving organizational effectiveness and transparency.
Upon completion of the investigation, the Compliance Team will compile the findings and present them to the review committee, which will review the facts, engage in discussion, and render a decision. When a determination is made, the Compliance Team will notify both the candidate/certificant and the Credentialing Team about the outcome.
All submissions, determinations, and documentation will be subject to CCI’s privacy policies and retained in accordance with CCI’s documentation retention policies. The Compliance Team will use information and documentation included in the submissions to continuously refine internal processes/procedures and public-facing information to further streamline the processes, enhance clarity, and close the feedback loop.
The following topics are ineligible for reconsiderations :
- CCI requirements, deadlines, procedures, policies
- Lack of current RN license
- Failure to achieve a passing score on the examination
- Non-approval of a portfolio submission
- Examination scores, content, questions, answers
- Examination procedures, deadlines, and requirements
- Payment of fees
Reconsideration Types
- Scope = eligibility, certification, and recertification decisions made by the CCI Credentialing Department
- Must be submitted within thirty (30) days from the determination by the Credentialing Department
- Scope = alleged disruptive and/or inappropriate exam administration conditions or examination irregularities (e.g., poor lighting, disruptive noises, long screen-load times)
- Must be submitted within twenty-one (21) days of examination appointment
- Candidate must notify both CCI and PSI of the testing issue.
- As part of their submission, candidates may ask to reschedule and retake the exam without waiting the required 30 days and/or without additional charge.
- Note: PSI testing sites deliver CCI examinations via a web browser, so some minor Internet bandwidth variances are to be expected.
- Scope = unforeseen life events or extenuating circumstances that warrant relief (e.g., force majeure, hospitalization, illness, injury)
- Must be submitted within six (6) months of original testing window end date, recertification lapse, or application denial
- Documentation verifying the circumstances is required.
- Considerations: date of event, potential impact of your ability to obtain or maintain certification, amount of time you had to meet applicable requirements, whether you could have taken preventable actions.
Reconsideration Process and Estimated Timeline
