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Rescheduling or Withdrawing Your Test Appointment

Changing Test Appointment within the Testing Window

A. The earlier of:
  1. 30 days prior to the end of your testing window OR
  2. 30 days prior to your scheduled test date, THEN:
       You may reschedule your test appointment for no fee. To do so, you must complete two steps:
  1. Contact Prometric and cancel your original appointment.
  2. Reschedule your appointment with Prometric to another date within the 90 day testing window.

 B. If you are between 29 and 6 days prior to the end of the testing window or test date, THEN
      You may reschedule your testing appointment for a $50 fee. You must complete two steps:
  1. Contact Prometric and cancel your original appointment.
  2. Reschedule your appointment with Prometric. The $50 fee will be charged each time you reschedule your appointment.

 C. If you are 5 days prior to end of your testing window or test date, THEN
      You are unable to reschedule or cancel. You must appear and sit for the exam or all fees will be forfeited.

Please note, Take 2 participants may not withdraw.


Transfer to Next Testing Window

A. The earlier of:
  1. 30 days prior to the end of your testing window OR
  2. 30 days prior to your scheduled test date, THEN:
    You may transfer your test appointment to the next 90 day testing window for a $75 fee.
To do so, you must complete two steps:
  1. Contact Prometric and cancel your original appointment.
  2. Transfer from your testing window to the next testing window by logging into your CCI account and completing the transfer request. A $75 fee will be charged.

B. If you are between 29 and 6 days prior to the end of the testing window or test date, THEN
     You may transfer your test appointment to the next 90 day testing window for a $125 fee. You must complete two steps:

  1. Contact Prometric and cancel your original appointment. A fee of $50 will be charged.
  2. Transfer from your testing window to the next testing window by logging into your CCI account and completing the transfer request. A $75 fee will be charged.
C. If you are 5 days prior to end of your testing window or test date, THEN
      You are unable to transfer or cancel. You must appear and sit for the exam or all fees will be forfeited.

Withdrawal from Exam

A. The earlier of:
  1. 30 days prior to the end of your testing window OR
  2. 30 days prior to your scheduled test date, THEN:
      You may transfer your test appointment to the next 90 day testing window for a $75 fee. To do so, you must complete two steps:
  1. Contact Prometric and cancel your original appointment.
  2. Withdraw your application by logging into your CCI account and completing the withdrawal request. $75 of your exam fee is non-refundable.

 B. If you are between 29 and 6 days prior to the end of the testing window or test date, THEN
      You may withdraw from the exam for a $125 fee. You must complete two steps:
  1. Contact Prometric and cancel your original appointment. A fee of $50 will be charged.
  2. Withdraw your application by logging into your CCI account and completing the withdrawal request. $75 of your exam fee is non-refundable.

 C. If you are 5 days prior to end of your testing window or test date, THEN
      You are unable to withdraw. You must appear and sit for the exam or all fees will be forfeited.

Late for Testing Appointment / No Show

The entire testing fee is forfeited for candidates who are more than 15 minutes late for a test appointment or who fail to appear for an appointment.

Exam Retake

If you need to retake the CNOR exam, you may reapply any time after the end of your testing window.